At KriandKay, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

You may request a return if:

• The product received is damaged or defective

• You received the wrong product

• The item is unused and in original packaging

Return requests must be made within 7 days of delivery.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products after delivery

• Products without original packaging

• Customized or personalized items

• Gift cards or promotional items

Refund Process

Once your returned product is received and inspected:

• Approved refunds will be processed within 5–7 business days

• Refunds will be credited to the original payment method

• Shipping charges may not be refundable

Exchange Policy

We offer exchanges for:

• Damaged products

• Incorrect items received

• Manufacturing defects

Exchange requests are subject to product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

Order Cancellation

Orders can only be canceled before shipment confirmation. Once shipped, orders cannot be canceled.